The KwikPit Company FAQ Page

Common Questions And Answers

 

 

 

 

 

 

 

 

 

 

 

 

 

          Welcome
 

 

 

 



FlightGear is a fantastic free open source Flight Simulator program. It's included on CD for your convenience when you purchase a KwikPit Kit, KwikPit Plans, Series One or the EzePit. Click Here for more info about the program.

 

 


 
 This Featured Item is a Perfect Fit Your KwikPit!

 

 

 

 

 

 

 

 

 

   

    

KwikPit

The best choice for an affordable cockpit solution!

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HomeFlite Plans

The Ultimate DIY

Cockpit!

 

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pilot
FAQs

 

 

 

 

Purchasing


Q: Are The Transactions I Make Secure?
Q: What is PayPal?
Q: Do I Have To Sign Up With PayPal To Purchase?
Q: I Want To Make A Credit Card Purchase Without Going Through PayPal?
Q: I Don't Have A Credit Card How Can I Make A Purchase?
Q: Do You Have After Sales Support?
Q: Do Your Products Come With A Warranty?
Q: What Is Your Returned Items Policy?
Q: Do You Charge A Restocking Fee On Returned Items?
Q: What If I Receive A Damaged Item?
Q: I'm getting an error saying that my credit card is already associated with a PayPal account, what do I do?
Q: Why Do You Ship To Continental US and Canada Only ?
Q: Can I Pick Up An Item Instead Of Having It Shipped?
Q: How Long Will It Take My KwikPit or Eze-Pit to Arrive?
 



Products

 

 

 

KwikPit Plans


  Q: I've never built anything before, how hard are the Kwik-Pit plans to follow?

Q: Are the plans in DXF or CAD format?

Q: How do I purchase kwikPit plans?

Q: How Do I Download The KwikPit Plans After Purchase?

Q: What size is the finished unit?

Q: What materials can be used for the KwikPit?

Q: Are the decals include with the plans?

 

 

 

KwikPit Kit


 Q: Is the KwikPit shipped pre-finished?
 Q: Does the kwikPit have the edges beveled or sanded?

Q: What are the KwikPit measurements?

Q; What is the size and weight of the shipping box?

Q: Can I have a custom KwikPit built?

Q; Are the instruments functional?

Q: What's the difference between the original and V.2 KwikPit?

Q: Does the KwikPit come in the finish shown?

Q: What is Monokote?

Q: Can a KwikPit be ordered with Monokote covering?

Q: There are instructions on the CD and printed instructions which should I use?

 

 

 

Eze-Mod MKII
 

Q: What is the advantage of purchasing the EzeMod MKII?

Q: Does the EzeMod II come assembled?

Q: Does the EzeMod II come painted?

Q: Is there any damage to the CH Pro Pedal unit?

Q: does the EzeMod II work with other rudder pedal units?
 

 

 


General

 

Q: Do You Make Money On Shipping Charges?
 Q: Is Purchasing On The Internet Safe?

Q: What Is A Secure Server?

 

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Purchasing


Q: Are The Transactions I Make Secure?
A: Yes, we use PayPal.


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Q: What is PayPal?
A: PayPal is a secure way of conducting online transactions. Founded in 1998, PayPal, an eBay Company, enables any
individual or business with an email address to securely, easily and quickly send and receive payments online.
PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the
world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

PayPal has quickly become a global leader in online payment solutions with 35 million account members
worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers, online
businesses, as well as traditional offline businesses are transacting with PayPal.

PayPal has received close to 20 awards for technical excellence from the Internet industry and the business
community at large -most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's
Voice Award for Best Finance Site.

 


 

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Q: Do I have To Sign Up With PayPal To Purchase?
A: No, signing up with PayPal is optional, you are offered this opportunity after a purchase. PayPal lends a degree of
security for the seller and purchaser by requesting verifiable information. By using PayPal to process credit card
orders, we do not have to keep customers' card numbers in our database. In fact, we don't ever see this information.
We think this protects our customers, and ourselves. There is an online record of fund transfers that is available to both
parties. We think this could minimize disputes and misunderstandings. It's much safer than calling an 800 number and
giving your credit card to who-knows-who is on the other end.

 


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Q: I Want To Make A Purchase Without Going Through PayPal?
A: When you get to the Checkout page click on the "If You Do Not Have A PayPal Account Already" button to proceed to the
non PayPal checkout. If you click Continue at the bottom of the page you will be asked for your PayPal log in.
 


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Q: I Don't have A Credit Card How Can I Make A Purchase?
A: Simply mail us with want you want and a money order or check for the appropriate amount. we will send you a
confirmation email.

 


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Q: How Do I Download The Kwik-Pit Plans After Purchase?
A: After you have made a purchase the file will be sent to your email address. There you will click on the file or files to be
downloaded. The file is in zipped PDF format which requires an uzipping utility such as Winzip which is built into Windows or
PKzip and Adobe Acrobat reader to read. If you do not have Adobe Acrobat Reader you can download it for free by clicking
on the link on the "Download" page or going to their website at http://www.adobe.com. You will also receive an email link to
the file for download at the email address you provide during the transaction.

 


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Q: Do You Have After Sales Support?
A: Yes, our products are warranted for 30 days after purchase but if you have any problems you may contact us
anytime at support@kwikpit.com or use our feedback form.

 


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Q: Do Your Products Come With A Warranty?
A: Yes, our products except for the plans (due to illegal copying problems) come with a 15 day warranty against
defects or craftsmanship. Read more on our "Legal" page.

 


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Q: What Is Your Returned Items Policy?
A: Every product comes with our 15 day warranty, our products have been tested and will perform functions as
described. However, should you have a demonstrable problem with the product you may contact us at
 support@kwikpit.com or use our feedback forum, we can also be contacted by voice or fax at  888-371-8821.  
We will ask for information concerning the problem. Within 24 hours we'll verify the problem . We will then, at our
discretion do one of the following: (a) immediately issue a RMA number for return of the product for replacement;
(b) refund your purchase price (you must return product); (c) otherwise resolve the problem within 48 hours.
Unauthorized returns without a RMA number will not be honored until the proper RMA number is issued or an
alternative solution is reached at our discretion.

 


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Q: Do You Charge A Restocking Fee On Returned Items?
A: No, we do not charge a restocking fee.

 

 

 

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Q: What If I Receive A Damaged Item?
A: We carefully package all shipments to ensure their safe delivery to you. Most Orders have arrived safely and we have had very few
damage problems and no lost packages since we began shipping. If your shipment arrives damaged or, on rare occasions, doesn't
arrive at all please contact Support@kwikpit.com immediately by email or phone at 888-371-8821 or email and describe the
problem.

Items damaged during shipping will be replaced. Do not send the damaged item(s) to us unless we request you do so. We may ask you
to send a photo of the damaged part. We reserve the right to deny any claims where abuse or fraud is evident.



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Q: I'm getting an error message saying that my credit card is already associated with a PayPal account, what?
A:  This is because you may be a current PayPal member. If you've forgotten your password it can be reset. You may
also may have a problem if you've forgotten or no longer have the email account you used when you joined. Contact us
by phone or fax and we will place your order manually. You may also download the printable form and send it in with a
check or money order. We also except echecks.

 

 

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Q: Why Do You Ship Eze-Pits To The Continental US only?
A: Due to prohibitive shipping costs, customs, value added tax etc. in many
countries it is not economically feasible to ship internationally. Having said that, if you still are contemplating a
purchase please email us and we will gladly determine the shipping cost for your region and then you can make your
purchasing decision.

 


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Q: Can I pick an item up instead of having it shipped?
A: We do not have a retail outlet at this time and units can only be purchased through our web site.

 


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Q: How Long Will It Take My KwikPit or Eze-Pit to Arrive?
A: The KwikPit and Eze-Pit were designed to be packed in as small container as possible so as not to incur any freight charges or long wait times. The units will be shipped by regular mail such by USPS, FedX or UPS. The shipment times average 5 to 7 business days.
 

 

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Products

 

 

KwikPit Plans



Q: I've never built anything before, how hard are the KwikPit plans to follow?
A: The KwikPit is designed to be economical and quick to build. The design uses straight cuts, no curves or odd shapes.
The plans are designed to be read by the first time builder, no layered drawing or technical jargon. Some diagrams are
oversized for emphasis where needed, there are step by step instructions throughout. We stock a Hardware kit which
reduces the search for parts, all materials should be obtainable at your local home improvement store. You'll find
building the KwikPit to be a fun and rewarding project for the first time or experienced builder.

 

Q: Are the plans in DXF or CAD format?

A: No, the plans are in an easy to read PDF format.

 

Q: How do I purchase KwikPit plans?
 
A: After purchase you will be sent a download link by email

 

Q: How do I download the plans after purchase?

A: You click on the link in your email and use Adobe Acrobat Reader to open the PDF file

 

Q: What size is the finished unit?

A: Click Here for info

 

Q: What materials can be used for building a KwikPit?

A: Many materials can be used our prototype is particle board, mdf  or other wood types can be used

 

Q: Are the decals included with the plans?

A: Yes the decals can be printed out on 8x12 label paper


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KwikPit


Q: Is the KwikPit shipped pre-finished?
A: The KwikPit is shipped unpainted, all holes drilled and ready for assembly. The KwikPit may be used as is or painted. The finish of the kit is up to the builder it may be anything from a coat of paint to detailed sanding and applying a custom finish.

 


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Q: Does the kwikPit have the edges beveled or sanded?
A: The kwikPit v.2  (version 1 no longer available) comes with  the corners and edges  rounded.


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Q: What are the KwikPit measurements?

A: For KwikPit measurements Click Here.

 

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Q; What is the size and weight of the shipping box?

A: The shipping box is 36" x 5" X 36" and weighs 65 pounds.

 

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Q: Can I have a custom KwikPit built?

A: Yes in most cases contact sales@kwikpit.com.

 

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Q; Are the instruments functional?

A: No, the KwikPit comes with instrument graphics. Some of the photos do show the ThrustMaster MFDs.

 

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Q: What's the difference between the original and V.2 KwikPit?

A: The version 2 has CNC'd interlocking panels for easier assembly and rounded edges.

 

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Q: Does the KwikPit come in the finish shown?

A: Finishes shown are either painted or Monokote the kit comes in bare wood finish.

 

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Q: What is Monokote?

A: Monokote is a durable heat shrinkable plastic film that comes in various colors and is used for RC aircraft covering.

 

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Q: Can a KwikPit be ordered with Monokote covering?

A: Yes, contact us for details.

 

Q: There are instructions on the CD and printed instructions which should I use?

A: The printed instructions should be used.

 

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EzeMod MKII

 

 

Q: What is the advantage of purchasing the EzeMod MKII?

A: The unit is constructed of Green materials which are disposable with little impact on the  environment.

 

Q: Does the EzeMod II come assembled?

A: The unit does come assembled

 

Q: Does the EzeMod II come painted?

A: The Eze Mod MKII does come painted and finished

 

Q: Is there any damage to the CH Pro Pedal unit?

A: The EzeMod MKII does not require any alteration to the pedals

 

Q: Does the EzeMod MKII work with other rudder pedal units?

A: No, it is specifically for the CH-Pro Pedals
 

 


 

Eze-Pit

 


Q: What Are Your Eze-Pits Made Of?
A: The Eze-Pits are made of 5/8 inch Particleboard. Particleboard is widely used in the manufacture of furniture, cabinets,
shelving and many other products. Today's particleboard gives manufacturers the consistent quality and design
flexibility needed for fast, efficient production lines and quality consumer products. Although Particleboard is
maligned by many fine furniture builders, at the same time many furniture makers hide Particleboard under a
veneer layer.

Many uninformed people feel particleboard is inferior to other wood products or have had bad experiences with
Particleboard. Particleboard should not be used to bear great loads or left out in the weather these are the main
mistakes people make with Particleboard projects. However it is and excellent low cost alternative to solid woods in
building shelving, tables, cabinets, panels and products specifically designed to take advantage of it's low cost and
inherent properties. It is to this end that we decided on this composite wood for our Eze-Pit products, to offer
something that is unique, and at the same time at a price that is affordable.

 


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Q: Are The Eze-Pits Easy To Assemble?
A: Yes, the unit consists of three panels that are joined with steel hinges, rubber feet
are then attached to protect your furniture, the foam gray glare shield may also be attached if desired.

 


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Q: Are The Eze-Pits shipped pre-finished?
A: Yes, the units come painted in a primer military gray look. The edges are beveled and semi-finished and look fine as is. If you want a custom finish the edges can be further smoothed and the primer can be sanded and painted the color of your choice. Check our "Tips" and "Gallery" pages for painting tips suggestions and ideas.

 


 

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Q: How is the Eze-Pit better than a desk?
A: The Eze-Pit is placed on a desk or table top. The monitor is then placed on the Monitor Support Panel. The unit is positioned so the
Controls Support Panel is below desk top level, this puts the controls in a natural position at arms relaxed level. The controls are placed
naturally at the hands. This is more natural and simulates the layout in a real fighter aircraft for the HOTAS placement.

 


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Q: What are the Eze-Pit measurments?
A: 32" W x 8" H Overall Depth Front To Back = 24" Controls Panel = 32 " L x 8" Depth    Monitor Platform = 15.5" x 16"

 

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Q: I see instruments on the EZE-Pit are they functional?
A: The instruments are graphics and are not functional.
New: We have added instrument graphics that can be cut out and  applied
as well as a complete printable set that comes with the kit.

 


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General

 


Q: Do You Make Money On Shipping Charges?
A: No, our shipping rates are calculated live from the couriers. Shipping costs just like stamps have risen over the last
several years and has become more expensive. You choose the most efficient way based on the amount collected
for shipping, we use UPSP, UPS and FED EX. You will NEVER be charged more for shipping than is calculated by the
couriers.

 

 

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Q: Is Purchasing on the Internet safe?
A: Shopping online offers lots of benefits that you won't find shopping in a store or by mail. For example, the Internet is
always open - seven days a week, 24 hours a day. And, bargains can be numerous online. Shopping on the Internet is
no less safe than shopping in a store or by mail. Keep the following tips in mind to help ensure that your online
shopping experience is a safe one.

Use a secure browser.
This is the software you use to navigate the Internet. Your browser should comply with industry security standards,
such as Secure Sockets Layer (SSL). These standards scramble the purchase information you send over the
Internet, helping to secure your transaction. Most computers come with a browser installed. You also can download
some browsers for free over the Internet.

Determine the company's refund and return policies before you place your order. These should be posted on the
company's Web site.

Keep your password(s) private.
Be creative when you establish a password, and never give it to anyone. Avoid using a telephone number, birth date,
or a portion of your Social Security number. Instead, use a combination of numbers, letters, and symbols.

Pay by credit or charge card.
If you pay by credit or charge card online, your transaction will be protected by the Fair Credit Billing Act. Under this
law, consumers have the right to dispute charges under certain circumstances and temporarily withhold payment
while the creditor is investigating them. In the event of unauthorized use of your credit or charge card, you are
generally held liable only for the first $50 in charges. Some companies offer an online shopping guarantee that
ensures you will not be held responsible for any unauthorized charges made online, and some cards may provide
additional warranty, return and/or purchase protection benefits.

Keep a record.
Be sure to print a copy of your purchase order and confirmation number for your records. Also, you should know that
the federal Mail/Telephone Order Merchandise Rule covers online orders. This means that unless states otherwise,
merchandise must be delivered within 30 days; and if there are delays, the company must notify you.
 

 

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Q: What Is A Secure Server?
A: Secure Server (SSL) - A method of ensuring that information entered through your website is protected from prying
eyes. Information submitted via a secure form is transmitted in an encrypted mode. SSL is most commonly used for
credit card transactions.

 

 

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